Quickie cancellation question
This concerns cancellations and ratings. I received an order notification on Sunday afternoon. A few hours later, I got an email from the customer saying he realized he already had the book and wanted...
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It will affect your rating. Email Alibris, I did this morning and have already received a response. Go to the seller hub and at the top of the page, kind of to the right hit 'contact us' and tell them...
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thebooke is absolutely correct. It helps if you include the customer's email when you write to us, just so we have something to point to in case the customer writes in screaming "Why was this order...
View ArticleRe: Quickie cancellation question
Sorry for the delay in responding to your posts. I did exactly as you suggested and the cancellation was handled quickly and efficiently by the Alibris folks. Thanks to you both for responding!
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